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Frequently Asked Questions
Order Status & Shipping
How will I be notified about my order?
How Do I Make a Change To or Cancel My Order?
How Do You Handle Back-Orders or Pre-Orders?
How Long Before I Receive My Order?
How do orders qualify for free shipping?
Shipping to Canada
International Shipping
How do I check the status of my order?
How do I track my order?
Shopping With Us
Why are there multiple charges on my card?
Why Is My Promo Code Not Working?
What types of payment are accepted?
International order information
When Will I Be Charged?
How Do I Place An Order?
30-Day Price Protection
Price Matching
Bike Assembly & Shipping
Why was my order canceled?
Why can’t I check out?
Returns & Warranties
Returns Policy
How Do I Return a Bike?
How Do I Return an Item?
How Do I Return a Gift?
Warranty Policy
Refund Process and Timing
What happens if my Returned item is denied?
Extend Accident Protection Plans
Recalls
Santa Cruz Bicycles | Heckler 9 Electric Bike
Park Tool - CCP-22, CCP-44, and CWP-7 crank pullers
Safety Notice: Carbon Drop Handlebars from Salsa & Whisky
Safety Notice: Thule Camber 2 Bike, 4 Bike, and Thule Range 4 Bike Carrier
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