We accept returns within 90 days of the original purchase. Including orders placed with Affirm Financing.

  • In-Store Purchases must be returned to the original location of purchase.

  • We do not offer exchanges. Please submit your return and place a new order.

If you need help placing a new order please contact a Gear Advisor Pro at 951.234.7554.

Return Processing

  • Returns take 10-14 days to process from the time we have received your package.
  • Refunds take 7-10 business days to process. This may vary depending on your financial institution and may take up to one billing cycle to be reflected on your statement. Refunds go back to your original method of payment – PayPal, Credit Card, Gift Card, etc.
  • If your return is deemed ineligible your package will be returned to you. Please read the following carefully to prevent your package from being rejected.


Bike & Frame Returns

Before you return a bike or a frame, please contact us directly at 951-234-7554. A Gear Advisor Pro will guide you on the best practices for return. [See FAQ: How do I return a bike? ]

Returns by Mail must:

  • be new & unused with all manufacturer packaging intact—boxes, tags, etc.
  • be in a shipping box. We recommend re-using your Jenson USA shipping box.
  • include the order number in the package.

   Note

- Damaged manufacturer packaging will cause your return to be sent back to you.
- Do not adhere return labels directly to shoeboxes, helmet boxes, etc.

Items are ineligible for return if they are:

  • Food or nutritional products. 
  • Used, installed, or worn.
  • Exposed to the elements (rain, mud, etc.) 
  • Damaged merchandise.  [See Warranty Policy]
  • Custom assembled products: wheels and complete bikes with custom selected components.
  • Gift Card sales are final and cannot be redeemed or exchanged for cash, except where required by law.

Send Returns addressed to:

 

Jenson USA

Attn: Returns

1615 Eastridge Ave.

Riverside, CA 92507

   Note

 - We recommend taking photos of your return before and after repacking for reference.
- Jenson USA is not responsible for item(s) lost or damaged in shipping.


Return Labels & Fees

  • For domestic returns, we offer an $8.99 flat-rate return label* (valid only in the continental US). 

          *This option is not insured and oversized items will incur additional fees.

  • The $8.99 fee will be deducted from your refund. [See FAQ: How do I return an Item? ]
  • For returns outside the continental US or those who would like to provide their own shipping method, are responsible for providing a shipping label from the carrier of your choice.

Oversized Fees

  • Bike racks, frames, and wheels are subject to a $30 return shipping fee.
  • Complete bikes are subject to a $70 return shipping fee.